Refund policy

Returns and replacements

Every WenderPets piece is made to order in our workshop in Knoxville, Tennessee.

Damaged or wrong: if your order arrives damaged, or we made a mistake, contact us within 30 days of delivery with a photo and your order number. We send a free replacement. No return needed.

Personalized items: suncatchers and cutting boards carry the name you gave us, so we cannot take them back unless they arrive damaged or we made a mistake.

Other returns: we accept returns of unused tiles and window clings within 30 days of delivery. The buyer pays return shipping. Once the item arrives back in good condition, we refund the purchase price to the original payment method, usually within five business days.

How to start a return: email rwender31@gmail.com or call (865) 684-5106 with your order number and the reason. We reply within two business days.

WenderPets, Wender Studios, 2236 Jockey Run Trail, Knoxville, Tennessee 37920, United States.